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  • Home
  • Terms and Conditions
  • Privacy Policy
  • Refund Pollicy
  • Our Properties
  • Double Sharing
  • Three Sharing
  • Four Sharing
  • Contact Us

PRIVACY POLICY

 Last Updated: 24 November 2025
Effective From: 24 November 2025

 

This Privacy Policy describes how Stayats Housing Private Limited (“Stayats”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects personal information belonging to individuals (“you”, “your”, “users”) who access our website www.stayats.in, our mobile application, or use any services provided by us.

By accessing our website, mobile application, premises, or services, you agree to the terms of this Privacy Policy.

COMPANY DETAILS

 Legal Entity: Stayats Housing Private Limited
Registered & Corporate Office:
2 Ray Street, Kolkata, West Bengal, 700020, India
Website: www.stayats.in
Mobile Application: Our mobile application licensed from third-party SaaS providers

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of the Grievance Officer are:

Name: Rohit Kumar
Designation: Manager
Email: support@stayats.in
Phone: +91 91470 75464
Address: 2 Ray Street, Kolkata, West Bengal – 700020
Working Hours: Monday–Saturday, 10:00 AM – 6:00 PM

INFORMATION WE COLLECT

 We collect various categories of information when you interact with Stayats:

A. Identity Information

  • Full name
  • Gender
  • Age/date of birth
  • Permanent and local address
  • WhatsApp number
  • Mobile number
  • Email address
  • Government IDs (Aadhaar, PAN, Passport, Voter ID)
  • Guardian/emergency contact details
  • College ID or employment proof

FINANCIAL INFORMATION

  • Bank account details
  • UPI IDs
  • Debit/credit card details
  • Payment transaction details
    (Processed securely through third-party payment gateways)

ACCOMODTION & OPERATIONAL DATA

  • Room type, food preference, AC/Non-AC choice
  • Move-in and move-out dates
  • CCTV footage (common areas only)
  • Attendance logs
  • Access control logs (RFID, biometric, QR/app-based access)

SERVICE USAGE DATA

  • Food orders from in-house café
  • Laundry requests
  • Maintenance/complaint tickets
  • Referral program activity
  • WhatsApp communication logs
  • Chat messages with staff
  • Call recordings

TECHNICAL & WEBSITE/APP DATA

  • Device type
  • IP address
  • Browser type
  • Cookies and analytics data
  • GPS/location (only when permitted by you)
  • Website/app usage information

HOW WE USE YOUR INFORMATION

 We use your personal information for the following purposes:

A. Service Delivery

  • Booking and allotment of rooms
  • Verifying identity and eligibility
  • Rental invoicing and payment processing
  • Providing meals, laundry, housekeeping, and other services
  • Managing complaints and customer support

B. Communication

  • Service-related messages
  • WhatsApp updates
  • Emergency notifications
  • Payment reminders
  • Support interactions

C. Marketing

  • Promotional messages and offers
  • Digital advertising campaigns (Google, Meta, etc.)

D. Security

  • CCTV monitoring in common areas
  • Access control and attendance logging
  • Fraud detection and misuse prevention

E. Internal Analysis

  • Improving website, app, and service quality
  • User behavior analytics
  • Operational planning and efficiency

We do not sell your information to any third party.

COOKIES & TRACKING TECHNOLOGY

 We use cookies, web beacons, tracking pixels, and similar technologies to:

  • Enhance website functionality
  • Perform analytics
  • Improve user experience
  • Support targeted advertising

You may restrict cookies via browser settings, but certain features may not function optimally.

DISCLOSURE OF INFORMATION

 We may disclose your personal information only under the following circumstances:

A. Third-Party Service Providers

We share data with trusted vendors who perform services for us, including:

  • Payment gateways
  • SMS/WhatsApp communication services
  • Cloud hosting providers
  • Mobile app service providers
  • Security and CCTV service partners
  • Marketing and analytics partners
  • Professional advisors (auditors, lawyers)

These vendors are contractually obligated to use your information only for intended purposes.

B. Legal Requirements

We may disclose information to comply with:

  • Indian laws or legal proceedings
  • Court orders
  • Government authorities
  • Law enforcement investigations

C. Business Transfers

In case of merger, acquisition, restructuring, or sale of business assets, your data may be transferred to the successor entity.

D. With Your Consent

We may share your information with others when you explicitly consent to it.

 DATA RETENTION

Stayats retains your information only for as long as necessary for operational, legal, or regulatory purposes:

  • Resident & operational records: 7 years
  • Financial and tax records: 7 years
  • CCTV footage: 30–90 days
  • Attendance & access logs: 1 year
  • Call recordings & chat logs: 1 year
  • Cookies: As per browser settings

Data is securely deleted after the retention period unless needed for disputes, legal obligations, or fraud prevention.


 

USER RIGHTS

You have the right to:

✔ Request correction or updating of your information

✔ Request deletion of your information (unless retention is required by law)

To exercise these rights, write to: support@stayats.in

Note: As per Stayats’ policy, users cannot request a full export/copy of all personal data.


 

SECURITY MEASURES

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Encryption
  • Secure servers
  • Restricted access
  • Monitoring and audits
  • Password protection

However, no system is completely secure. Users are encouraged to keep credentials private.


 

USER-GENERATED CONTENT

Any feedback, testimonials, comments, photos, or content submitted by users may be visible to others. Stayats is not responsible for misuse by third parties.


 

EXTERNAL WEBSITES

Our website/app may contain links to external sites. We are not responsible for the privacy practices or content of such sites. Users should review their policies separately.


 

POLICY CHANGES

Stayats may update this Privacy Policy from time to time. Updates will be posted on the website, and continued use of services will constitute acceptance of the revised Policy.


 

CONTACT US

For any questions, concerns, or complaints related to this Privacy Policy, please contact:

Stayats Housing Private Limited
2 Ray Street, Kolkata, West Bengal – 700020
Email: support@stayats.in
Phone: +91 91470 75464

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